Genisys was approached by a leading US entertainment and hospitality service provider to support and maintain their business-critical applications. The customer wanted to adopt the new delivery model leveraging automation techniques and agile principles to reduce operation cost and meet their service level requirements.

Problem

Within their existing support services, Company is facing a challenge on the enhanced maintenance cost and low release cycle time

The company was looking for maintaining their suite of business applications, data integration jobs, and their ERP applications and support execution with minimal impact on the business operations.

Genisys supports

  • Continuous improvement using automation
  • Secure Coding Practices & Environment
  • DevOps led service management
  • Using Genisys - Rapid Support Assessment Framework (RSAFTM)
  • Dynamic Staffing Models – Core and Flexi Model

Solution

Genisys adopted a Lean AMS framework, in order to support the booking and non reservation sites, in total 30+ applications

Genisys formulated a team of the necessary skill set using a RSAF framework to provide

  • CST hours (Offshore, India) of L2 and L3 support


  • Genisys has implemented the project using lean AMS mode where –

  • Application support leveraged Kanban project execution model
  • Lean, Scrum for enhancements & DevOps Practices
  • Test and Deployment Automation for continuous testing and continuous delivery
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