Customer Acquisition & Support
Foster more meaningful relationships with your customers to reach and retain more business.
Optimize your supply chain and improve your distribution services to exceed customer expectations.
Powering great, efficient interactions through data and insights
In the digital an age where the only constant is change, how we experience the world—as consumers, employees, friends and family—is the ALL. That perpetual acceleration means businesses need to stay ahead of their customers in their ability to anticipate the impact of new channels of communication, the speed of adoption and the operational challenges they present. We understand, exceeding customer expectations through their experience of the brand is critical. We strive to make every interaction reflect the true essence of your brand.
- Omni Channel customer management: From supporting the entire care lifecycle across welcome and activation calls, billing, payments, product and service inquiries, complaint resolution, customer surveys and post transaction analysis . Our human expertise technology assets work with your existing infrastructure to transform your contact centers to “Perfect interactions.” Enhance care productivity, plan for scalability, and manage service costs.
- Customer Acquisition: Accelerate your return on marketing investment with our proven inbound/outbound Acquisition capabilities. Execute results-focused sales strategies by bolstering demand generation with our targeted tele-prospecting and lead qualification using voice, email, pro-active chat, and social media.
- Retention and loyalty programs: We know how to protect your existing revenues, from product repurchase, and win-back calling you truly focus your efforts on retaining customers.
Achieve Operational Excellence for your Business
BPO – Our Success stories
Ideas for your business
11th September 2017
10th August 2017
WANT TO MOVE FORWARD?
Let’s talk about what Genisys can do for your business. Just tell us a little bit about yourself and the right member of our team will be in touch right away.Contact Us
“Our customers (dealers) have appreciated the effort and good work that is being delivered from the Bangalore Call Center.”
“The team is doing a wonderful job! They are very well trained, efficient, professional, and responsive. They are a joy to work with!”