Our Offering

Powering great, efficient interactions through data and insights

In the digital an age where the only constant is change, how we experience the world—as consumers, employees, friends and family—is the ALL. That perpetual acceleration means businesses need to stay ahead of their customers in their ability to anticipate the impact of new channels of communication, the speed of adoption and the operational challenges they present. We understand, exceeding customer expectations through their experience of the brand is critical. We strive to make every interaction reflect the true essence of your brand.

  • Omni Channel customer management: From supporting the entire care lifecycle across welcome and activation calls, billing, payments, product and service inquiries, complaint resolution, customer surveys and post transaction analysis . Our human expertise technology assets work with your existing infrastructure to transform your contact centers to “Perfect interactions.” Enhance care productivity, plan for scalability, and manage service costs.
  • Customer Acquisition: Accelerate your return on marketing investment with our proven inbound/outbound Acquisition capabilities. Execute results-focused sales strategies by bolstering demand generation with our targeted tele-prospecting and lead qualification using voice, email, pro-active chat, and social media.
  • Retention and loyalty programs: We know how to protect your existing revenues, from product repurchase, and win-back calling you truly focus your efforts on retaining customers.
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Achieve Operational Excellence for your Business

Ideas for your business


Let’s talk about what Genisys can do for your business. Just tell us a little bit about yourself and the right member of our team will be in touch right away.

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“Our customers (dealers) have appreciated the effort and good work that is being delivered from the Bangalore Call Center.”
Ganesh Prasad Kamat
“The team is doing a wonderful job! They are very well trained, efficient, professional, and responsive. They are a joy to work with!”
Leslie Fleming
Social Media and Online Community Coordinator